Happy Humans with Helping Hands
Fred Rogers once said, “Look for the helpers.” As veterans of digital marketing living and breathing the evolution of lifecycle & loyalty, our goal at Retencity is to make a driving impact for every brand we work with.
Helping Others Help Themselves
As a humans first organization, Retencity is made up of established lifecycle & loyalty leaders with a passion for the human condition, location freedom, and driving personal, professional, and brand growth. We value the relationships we have inside and outside the workplace, and believe in continuous improvement. Retencity is proud to demonstrate our exceptional expertise, results, and deep integration with Klaviyo's team and technology, as Klaviyo Master Platinum Partners.
Happy People = Happy Clients
We believe an organization's character is as important as its work in the marketplace.
Humanity First
Humanity First means being deliberate about pace, expectations, and empathy. We respect people’s time, energy, and lived experience, and we design work that considers customers as humans.
Candor
Candor means choosing clarity over comfort. We communicate early, directly, and thoughtfully, explaining the why behind decisions and addressing misalignment before it compounds.
Rise Together
Rise Together means prioritizing collective success over individual heroics. We share context, support one another’s growth, and build trust through collaboration and accountability.
Grow to Goals
Grow to Goals means focusing effort where it matters most. We deepen our strengths, ground learning in outcomes, and improve with purpose rather than motion.